Real-time customer feedback (CSAT, NPS, surveys) collected via SMS, email, and web — with instant alerts, AI-generated themes, and CRM integrations. Pay only for the responses you get. Zola 2026-07-27T00:00:00+00:00 https://web.ifb.majcloud.com/atom.xml 2026-07-27T00:00:00+00:00 2026-07-27T00:00:00+00:00 Unknown https://web.ifb.majcloud.com/blog/customer-story-leanpay/ <blockquote> <p>“InstantFeedback completely changed how we understand our customers. The real-time insights help us fix issues before they become problems.”</p> <p>— Igor Nestorović, COO, Leanpay</p> </blockquote> <p>That’s what real-time feedback is for: finding out <em>while there’s still time to do something about it</em>.</p> <p>In practice, CSAT and NPS stop being a quarterly report and become numbers you watch as they move. When something starts trending the wrong way, it shows up immediately, not after it’s already cost the business customers.</p> <p>See <a href="https://web.ifb.majcloud.com/product/">everything the product does</a>, including the real-time alerting that makes this possible.</p> 2026-07-27T00:00:00+00:00 2026-07-27T00:00:00+00:00 Unknown https://web.ifb.majcloud.com/blog/pay-per-response-pricing-explained/ <p>Most feedback tools charge a flat monthly fee whether your customers respond or not. You pay the same price for a campaign that gets a 2% response rate as one that gets 40%.</p> <p>We think that’s backwards. So InstantFeedback’s baseline pricing is per response: you’re billed for feedback that actually comes back, not for requests that go unanswered.</p> <h2 id="how-it-works"><a class="zola-anchor" href="#how-it-works" aria-label="Anchor link for: how-it-works">How it works</a></h2> <p>Every account starts on <strong>Grow</strong>, a pay-as-you-go plan with no monthly subscription — you only pay per response, on a sliding scale that gets cheaper as your volume grows. As your needs grow, <strong>Business</strong> and <strong>Enterprise</strong> tiers add a monthly base (SMS infrastructure, AI-generated feedback theme reports, and — at the top tier — unlimited responses included) on top of the same per-response principle.</p> <h2 id="what-counts-as-a-response"><a class="zola-anchor" href="#what-counts-as-a-response" aria-label="Anchor link for: what-counts-as-a-response">What counts as a response</a></h2> <p>A response is a submitted grade, comment, or completed survey question. Sending a request that never gets answered doesn’t cost you anything.</p> <h2 id="why-we-built-it-this-way"><a class="zola-anchor" href="#why-we-built-it-this-way" aria-label="Anchor link for: why-we-built-it-this-way">Why we built it this way</a></h2> <p>When a vendor only gets paid for results, the incentives line up: we care about your response rate as much as you do. That’s also why response rate — not seats, not “requests sent” — is the number we lead with when we talk about what InstantFeedback delivers.</p> <p>See the <a href="https://web.ifb.majcloud.com/pricing/">full pricing breakdown</a> for current rates, and <a href="https://web.ifb.majcloud.com/">book a demo</a> if you want a volume quote.</p>