Slack integration

Feedback in the channel, the minute it lands.

InstantFeedback posts every new grade and comment into the Slack channels your team already reads — praise to one channel, complaints to another — and drops a daily, weekly or monthly report in alongside.

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Connects with: Add to Slack — you pick each channel inside Slack
Posts: New grades, new comments, and daily, weekly or monthly reports
Configured: Default channels per account, overridable per campaign
Campaign types: SMS, email, mixed, web widget and external

What it does

The feedback comes to the team, not the other way round.

Grades as they arrive

Every new grade posts to the channel you choose, with the score, the campaign and how the customer was reached: their number, their email address, or the page they were on.

Comments, sorted by grade

Comments are routed by the grade they came with: positive to one channel, negative to another, everything else to a third. Any of them can go nowhere at all, so only the complaints need reach the support channel.

Reports in the channel

Daily, weekly or monthly, one report per campaign: the headline score and how it moved against the previous period, the request, grade and comment counts, and the breakdown behind the score.

One click to the detail

Every message carries a View details in app button that opens that exact response in InstantFeedback, and each report links through to the full campaign report.

Defaults, with campaign overrides

Set the default channels once for the account. Any campaign can then use them, point at channels of its own, or stay out of Slack altogether.

Connected the Slack way

Add to Slack authorises one channel at a time, picked inside Slack. Add as many as you need, send a test message from the settings page, and manage the connection from Slack itself.

Setup

Three steps, all in the settings page.

Add a channel

An admin clicks Add to Slack in InstantFeedback's settings and picks the channel in Slack. Repeat for every channel you want messages in.

Choose what goes where

Set the account defaults: a channel for grades, one each for positive, negative and other comments, and one for reports, with daily, weekly and monthly switches.

Tune it per campaign

Each campaign uses the defaults, picks its own channels, or sends a given kind of message nowhere.

Questions

Before you ask.

Can we send only the bad news?

For comments, yes: route negative comments to a channel and set positive and other comments to Do not send. Grades all go to a single grades channel, so that one is all or nothing.

Can we change a channel after adding it?

The Slack channel is fixed when you authorise it. To move messages somewhere else, add the new channel and assign it in place of the old one. You can rename a channel inside InstantFeedback at any time.

What happens if Slack can't be reached?

Deliveries that time out or hit a temporary Slack error are retried automatically, at growing intervals, for a little under two hours.

Do you support Microsoft Teams as well?

Yes. The Microsoft Teams integration sends the same notifications and reports, routed the same way.

Which plan includes it?

Integrations are part of the Business and Enterprise tiers. See pricing for what each tier includes.

Also connects to